While I love smart clients, I don’t love games. I’m curious…why do people feel it is OK to trick vendors into doing more work than they are contracted?

More importantly, why is “deception” acceptable in a business relationship?

The story: I get an urgent call on late Friday before holidays start. My client is very upset. He accused us of doing a bad job with localization.

Of course something must be off. I can’t imagine anything like that would pass editorial (been there, done that). We have a fool proof system. Never happens.

So I agree to troubleshoot. He sends me screenshots. Quite clearly, this doesn’t sound right. I take full responsibility and say we’ll fix it…

…then I find out it was a TRAP!

As it turns out, this work isn’t included in his contract. So his assistant decides to insert that task into the store “application.” She sends one of our junior team members a 200MB file and demands it be localized immediately. Clever.

If we were at war, I’d admire her guile. Sure I was duped. But just wait until I see her boss at an upcoming meeting in person. Let’s see how funny she thinks it is then… I’m curious…has this happened to you? How did you handle the situation?

ScopeCreep HonestyIsTheBestPolicy